Being the invalid that she is, she needed a handicap room. I let her know months in advance that she should put a request in for one. Her response was I should mind my business and she took care of it. When Sybil checked in, the first thing I noticed was her room had a tub shower. Unless the room had a hidden crane in the closet, there was no way she was getting in that tub to wash herself. At best she might be able to wash her hoof by dipping it in the toilet. When I asked her about the room, she told me she complained to the front desk, but they told her there were other people in the hotel that needed the handicap rooms more than her. Again her words not mine.
After further probing I discovered management offered Sybil another room, but she refused it because she claimed it was too much trouble. Translation, if she takes the other room she can't go home and protest the charges on her credit card based on elder abuse.
Sybil also told me that she was faint so the hotel sent a sandwich to her room. When she checked her bill (does it daily) she saw they billed her for said sandwich. She complained until they removed the charge. The sandwich was also shit (again her words) and she didn't finish it (left a piece of crust) so why should she pay for it. Why indeed.
Even the finest graduates of Cornell's School of Hotel Administration are not prepared for this.
